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About Us

 

KiSi Canine Accessories Terms and Conditions


Security & Privacy: 

We know you're concerned about security and privacy. We want to reassure you that any information you give us during the registration or ordering process as well as any that we know about you by other means will be well protected. We also feel it is important that you know exactly how any information you give us is used and that all information is collected lawfully and in accordance with the Data Protection Act 1998. 
We may also contact you in respect of special offers or competitions, but only if you have elected to receive this by checking the opt-in box during the registration procedure or competition entry page or if you entered your email address on the home page mailing list submission. You may unsubscribe from our contact list at any time by replying to our email typing the word in the subject line "unsubscribe" by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
What we collect

We may collect the following information: 
name 
contact information including email address 
demographic information such as post code 
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not store any credit card details.
All of our credit card transactions are controlled and hosted by PayPal™, a global online credit card and payment gateway. PayPal™ have there own security policy. For full details visit www.paypal.com
If you have any questions/comments about privacy or security, you should email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Ordering Information 

You can order online using PayPal or by post with a cheque or postal order.
If you have any questions, please email us.
Delivery

Orders are normally processed within 2– 14 working days of receipt of your order and payment, for items in stock. If we are temporarily out of stock of a particular item, we will try to advise customers of the delay on our website at the time of ordering. 
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 
UK parcels are sent via royal mail or parcelforce and overseas orders usually via Air Mail unless package is too large, in which case suitable alternative will be found. 
Payments 

Buy safely online using Paypal.
UK buyers can also pay by cheque or postal order: simply print out your Order from the PayPal shopping cart and send it along with your payment to the address below:

KiSi Canine Accessories
Ebridge Mill 
White Horse Common 
North Walsham 
Norfolk
NR28 9NG

Returns

We want you to be completely satisfied with your purchase from us . If items are received damaged, please contact us by e-mail before returning them and keep the packaging as this may be needed in order to claim from the postal authorities. We will refund in full any goods that are received damaged, providing you keep the item and all the packaging the item was sent in for us to review. We will also refund any return costs incurred as the result of receiving an item damaged in transit. Returns to:

KiSi Canine Accessories
Ebridge Mill 
White Horse Common 
North Walsham 
Norfolk
NR28 9NG

Cancellations

Once an order has been placed with us we aim to have it sent out to you as quickly as possible. You may cancel your order if you change your mind, however, if we have already dispatched it to you, please return it to us unopened and we will refund all charges in full. 
 
You can cancel your contract at any time up to 14 calendar days after the day of delivery. To do this, please email us or write to us at 
KiSi Canine Accessories
Ebridge Mill 
White Horse Common 
North Walsham 
Norfolk
NR28 9NG
 
You do not have to give any reason for cancellation, but telling us will help us improve our service to you.
If you cancel you must return the goods to us at your own expense. You must ensure goods are packaged adequately to protect against damage.
This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed.

 

 Delivery Charges


UK Standard Service:

Spend under £10, P&P = £2.50
Spend over £10, but under £20, P&P = £3.75
Spend over £20, P&P = £4.75

Delivery time: 2 to 14 working days 
Recorded Delivery: 

This signed for delivery service is available with either our Priority or Standard Service. Available for UK deliveries only, it adds an extra 66p to your postage cost. 
Special Delivery:

This service is available for UK deliveries only and requires a signature upon delivery. The cost for this service is dependent upon the weight of your parcel and is only available for packages up to a maximum weight of 10kg. Prices start at £3.85 and increase accordingly. Please note that while we make every effort to get your order out on the same day, if you place it after midday there is a possibility that it will be sent the following day.
UK Priority Service: 

Add £1.50 to each above price band.
Delivery time: 2 to 3 working days

Or £3.00 to each above price band for Next Day Delivery.
EIRE: £7.50

Delivery time: 7 to 10 working days
EUROPE: £7.50

Delivery time: 7 to 10 working days
REST OF THE WORLD 

If you are ordering outside of Europe, please e-mail us your order and we will confirm the delivery cost of your order on an individual basis
PRODUCT DISCLAIMER

We accept no responsibility or liability for the use and/or misuse of our products.
PRODUCT IMAGES & SPECIFICATIONS

Product images, descriptions and details are indicative and for information.
KiSi reserves the right to change the specification and/or prices of any item listed in the price list without prior notification.